At Softshopsy, we strive to provide high-quality digital products and ensure customer satisfaction. As our products are digitally delivered and accessible immediately after purchase, we follow a strict refund and return policy outlined below.
1. Digital Product Refunds
Due to the nature of digital products, we do not offer refunds once a product has been downloaded or accessed, unless the product is proven to be:
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Defective or corrupted beyond usability.
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Significantly different from its advertised description.
2. Eligibility for Refunds
You may be eligible for a refund only under the following conditions:
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You have not downloaded or accessed the product.
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The product has major technical issues that cannot be resolved after contacting our support.
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The product is not as described or has missing features that were clearly promised.
3. Non-Refundable Situations
Refunds will not be issued in the following scenarios:
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You changed your mind after purchase.
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You lack the technical knowledge to use the product.
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You purchased by mistake or no longer need the product.
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You request a refund after 7 days from the purchase date.
4. How to Request a Refund
To request a refund, please email us at support@softshopsy.com with the following information:
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Order ID
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Product Name
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Reason for the refund request
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Supporting evidence (e.g., screenshots, error messages)
Our team will review your request and respond within 2-4 business days.
5. Product Support
We offer customer support for our digital products to ensure they function as intended. If you experience any issues, please contact our support team before requesting a refund — we’re here to help!
Note: By purchasing from Softshopsy, you agree to this Refund and Returns Policy. We reserve the right to modify this policy at any time without prior notice.
For any questions or support, please contact us at support@softshopsy.com.